The municipal government of Jayapura has taken another step towards modernising public services by launching the fifth generation of its Pace Mace digital population administration application. The initiative, introduced alongside an electronic identity card enforcement operation on November 2, 2026, reflects a two-pronged approach to improving public administration: making essential documents easier to obtain while ensuring that residents maintain accurate and legally compliant population records.
The launch of Pace Mace Generasi V ABR marks an upgrade to an existing digital service developed by the Jayapura Population and Civil Registration Office, known locally as Disdukcapil. Its most significant improvement allows residents to submit two or three different administrative service requests in a single application, reducing repetitive procedures and the need to restart submissions when documents are incomplete.
The programme was officially launched by Jayapura Mayor Abisai Rollo at Papua Trade Centre (PTC) in Entrop, South Jayapura District. The event also marked the start of an electronic identity card operation, commonly known as Operasi Yustisi KTP-el, involving the municipal administration, security personnel and law enforcement representatives.
Together, the two initiatives highlight the local government’s effort to build a more accessible, efficient and orderly population administration system. For a growing urban centre like Jayapura, reliable civil registration is not merely a bureaucratic requirement. It is also an important foundation for public services, social assistance, urban planning and economic activity.
Pace Mace Generasi V Brings a New Digital Approach
One application for multiple administrative services
The main innovation in Pace Mace Generasi V is its ability to process several population administration requests through a single submission.
Under the previous system, applicants could generally process only one type of service in each submission. The updated platform changes that arrangement, allowing residents to combine two or three services according to their administrative needs.
Supriyanto, acting head of Jayapura’s Population and Civil Registration Office, explained that the latest version was developed to make the application process more practical, effective and integrated.
The change is intended to reduce the time residents spend completing administrative procedures. Instead of repeatedly opening separate applications for different documents, applicants can submit several requests within one process.
Another improvement concerns incomplete applications. Previously, applicants whose submissions were rejected because of missing requirements could face the inconvenience of repeating the process. Under the new system, they can provide the missing documents and continue with the existing application rather than starting again.
This adjustment may appear technical, but it addresses a familiar problem in public administration. Residents often have to manage multiple documents and requirements, and even a small administrative error can create additional visits, delays and costs. Allowing applicants to correct deficiencies without repeating the entire process is therefore an important improvement in service design.
Electronic signatures and digital stamp duty
Pace Mace Generasi V also incorporates electronic signatures and electronic stamp duty, or e-meterai, where required.
The previous procedure could involve downloading a document, printing it, attaching a physical stamp duty label and uploading the document again. The updated system removes these additional steps for services that can use electronic documentation.
The platform is also connected to the Disdukcapil service system, including arrangements for scheduling office visits when a particular administrative process still requires direct attendance.
According to the information provided by the municipal government, every application submitted through the platform is digitally recorded. This creates an electronic trail that can support accountability and make it easier for officials to trace applications if errors or verification issues arise.
These improvements are particularly relevant as Indonesian local governments increasingly adopt digital systems to reduce administrative barriers. However, the value of such platforms depends not only on their technical features but also on whether residents understand how to use them and whether the system remains accessible to people with different levels of digital literacy.
Mayor Abisai Rollo Calls for Better Public Services
During the launch, Mayor Abisai Rollo emphasised that digital innovation must translate into practical improvements for the public.
He expressed hope that the upgraded features would make population administration services easier, faster and more effective for residents. The mayor also encouraged the continued development of technology-based public services so that people could access administrative assistance with fewer obstacles.
Rollo stressed that having valid population documents was essential for every resident, both when dealing with government institutions and when undertaking everyday social and economic activities.
He urged people who permanently reside in Jayapura to ensure that their identity documents reflect their actual residential status. Residents arriving from other parts of Indonesia for temporary stays were also encouraged to complete the appropriate reporting requirements.
Those intending to settle permanently in Jayapura should follow the official population transfer procedures and obtain the relevant local identity documents.
The mayor also reminded district heads, village leaders and other local officials to provide services professionally and honestly. He warned against requests for payments that are not authorised by regulations, emphasising that residents have the right to receive proper public services without improper charges.
His message is significant because digital transformation cannot succeed through technology alone. It also requires accountable officials, transparent procedures and public confidence in government institutions.
Electronic ID Card Operation Targets Administrative Compliance
Joint operation at PTC Entrop
While the application launch focused on improving access to services, the second initiative addressed the accuracy and compliance of population records.
The Jayapura municipal government conducted its electronic ID card operation in the PTC Entrop area of South Jayapura District on November 2. The activity was organised to encourage residents to carry valid identity documents and ensure that their population status was properly recorded.
The operation involved the municipal government, the Indonesian Military (TNI), the National Police (Polri), the Public Order Agency (Satpol PP), the transportation agency, prosecutors and court representatives, including judges and court clerks.
The participation of several institutions reflected the legal and administrative nature of the operation. It was not simply a document inspection exercise but part of a broader effort to improve compliance with population administration regulations.
ANTARA reported that the operation targeted residents without electronic identity cards and non-permanent residents who had not reported their presence in Jayapura.
Acting Disdukcapil head Supriyanto explained that officers used coloured cards to distinguish the administrative status of people encountered during the operation.
Residents without a Jayapura identity card could receive a red card and be directed through the applicable legal process, including an expedited hearing at the location. Those holding identity cards issued by other regions received yellow cards and were required to report as non-permanent residents. Residents carrying valid Jayapura identity cards received green cards and could continue their journeys.
ANTARA reported that residents found not carrying the required electronic identity documents could face a fine of up to Rp 300,000 under the applicable rules.
The operation was therefore intended to encourage compliance while identifying people who needed assistance in completing their population administration.
Supporting residents who need new documents
The municipal government has also indicated that enforcement should be accompanied by practical assistance.
Residents who have lost their electronic identity cards can apply for replacement documents through the established procedures. Those who live in Jayapura temporarily but retain identity cards from other regions are expected to report their non-permanent residential status.
Meanwhile, people who intend to make Jayapura their permanent home should follow the official population transfer process.
This distinction is important in a city that serves as a regional centre for government, education, trade, transportation and other activities. People arrive in Jayapura from different parts of Papua and other Indonesian provinces for work, study, business and family reasons.
The operation was reported to have lasted approximately three hours and to have proceeded in an orderly and secure manner. They can also support more reliable administrative data for government programmes.
The operation was reported to have lasted approximately three hours and proceeded in an orderly and secure manner. Nokenlive reported that hundreds of residents were caught up in the inspection, although it did not provide a precise final number.
Why Accurate Population Data Matters for Papua
Better planning and more targeted public services
Civil registration is closely connected to the quality of government services. A valid identity document can be necessary when residents access public administration, banking, education, healthcare and various social assistance programmes.
For local authorities, accurate records provide a clearer picture of population distribution and residential patterns. This information can help determine where public facilities are needed, how services should be distributed and which communities require additional administrative support.
The issue is particularly relevant in Papua, where geographical conditions and population distribution create different challenges for local governments. Jayapura functions as an important urban centre for the province, attracting people from surrounding districts and other regions.
As the city develops, population mobility can place additional demands on administrative services. A digital platform such as Pace Mace can help reduce the pressure on conventional service counters, provided that its functions are reliable and residents can access the technology.
The combination of digital registration and field-based verification also creates a complementary system. The application provides a convenient route for residents to manage their documents, while the yustisi operation encourages them to keep their records accurate and up to date.
Cooperation with hospitals and community institutions
Another feature of the updated service model is cooperation between Disdukcapil and institutions that regularly interact with residents.
The municipal government has established arrangements with hospitals, religious institutions, community associations and village administrations to coordinate specific data-entry schedules.
Such cooperation can help bring administrative services closer to residents. Hospitals and religious institutions, for example, often interact with families during important life events that may require population registration. Community associations and village administrations can also help communicate information about administrative requirements.
This approach recognises that effective public services do not always require residents to visit a government office for every stage of the process. With proper coordination, local institutions can help connect people with the relevant administrative services.
For the programme to achieve its full potential, public information campaigns will remain important. Residents need clear guidance on registration, document requirements, application tracking and the circumstances in which an in-person visit is still necessary.
Digital Transformation Must Remain Inclusive
The launch of Pace Mace Generasi V represents progress in Jayapura’s public service modernisation, but the next challenge lies in ensuring that the platform works effectively for all sections of society.
Digital services can reduce travel time and administrative procedures, but not every resident has the same access to smartphones, reliable internet connections or the knowledge needed to complete online applications.
Elderly residents, people with limited digital skills and communities with restricted connectivity may still need direct assistance. For that reason, the continued availability of support through district and village offices will be important.
The municipal government’s collaboration with hospitals, religious institutions and community organisations could help address this challenge by providing information and guidance closer to where residents live and receive services.
Transparency is equally important. Residents should be able to understand the status of their applications, the documents required and the expected processing procedures. Digital records can improve accountability, but only when they are supported by clear service standards and responsible data management.
The government must also ensure that personal information submitted through the application is handled securely. As more population administration processes move online, protecting residents’ identity data becomes an essential part of public trust.
A Step Towards More Responsive Urban Governance
Jayapura’s launch of Pace Mace Generasi V ABR and the accompanying electronic ID card operation demonstrate how digital innovation and administrative enforcement can be used together to improve local governance.
The new application offers residents a more convenient way to submit multiple civil registration requests, correct incomplete applications and use electronic signatures and stamp duty where applicable. Meanwhile, the justice operation reinforces the importance of valid identity documents and accurate residential reporting.
The focus of Mayor Abisai Rollo on accessible and honest public services provides an important direction for the programme. The responsibility now lies with the municipal administration to ensure that the upgraded platform is widely understood, consistently maintained and supported by responsive frontline officials.
For Papua, effective digital government is not simply about introducing new applications. It is about making public institutions more accessible to people, improving the accuracy of administrative information and ensuring that government services respond to the realities of local communities.
If implemented consistently, Pace Mace Generasi V could become an important part of Jayapura’s broader public service transformation. Its success will ultimately be measured by whether residents can obtain the documents they need more easily, whether population records become more accurate and whether public services become more transparent and reliable.
Conclusion
The launch of Pace Mace Generasi V and the implementation of the electronic ID card operation demonstrate the Jayapura municipal government’s commitment to modernising public administration and improving the quality of services for its residents. The city wants to make civil registration faster, easier to get to, and more open by combining digital innovation with better management of population data. The initiative also supports better urban planning, more accurate population records and more effective public service delivery. Ultimately, its success will depend on consistent implementation, public participation and the government’s ability to ensure that digital services benefit all residents, including those with limited access to technology.
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